Support

We're here to help! Find answers to common questions, access our support resources, or contact us directly.

Email Support

For any inquiries or assistance, please email us at:

UCYNCU Wiki (Coming Soon)

Our comprehensive wiki is currently under development and will be available soon. It will be an interactive platform where you can find:

Detailed documentation for all UCYNCU products and features.
Tutorials and how-to guides.
Troubleshooting tips and solutions.
A community forum to connect with other UCYNCU users and share knowledge.

Stay tuned for updates on the wiki launch!

Frequently Asked Questions (FAQs)

Here are some answers to commonly asked questions:

What is the SHD1X protocol?

The SHD1X protocol is a proprietary communication framework developed by UCYNCU for secure and efficient transmission of audio and GPIO data over IP networks. It utilizes unicast communication to enhance security, optimize bandwidth utilization, and improve throughput compared to traditional multicast methods.

What operating systems does the Wizzlebit application support?

The Wizzlebit application is a cross-platform solution compatible with Linux, Windows, and macOS.

What are the system requirements for running Neutron Server software?

The minimum system requirements for Neutron Server software vary depending on the specific model. Generally, you will need a server-grade processor (Intel Xeon or AMD EPYC), at least 32GB of ECC RAM, and a minimum of 1TB of storage in a RAID configuration. Please refer to the individual product specifications for detailed requirements.

UNIVERSAL I/O CONTROL PLATFORM